TERMS & CONDITIONS

TERMS & CONDITIONS

Terms & Conditions

  1. Full payment of the reservation must be made at check-in.
  2. An incidental fee of $75 will be held at check-in and refunded at checkout.
  3. Listening to music in rooms or areas close to them is prohibited.
  4. No smoking in closed areas or near the rooms.
  5. Only pets are allowed under reservation.
  6. We are not responsible for damage or loss of personal belongings.
  7. Damage will be charged (wine stains, burns, cuts, among others) that the guest may cause during their stay.
  8. We reserve the right of admission and permanence.
  9. We are not responsible for personal injuries caused inside or outside our facilities' installation, during the stay or transit in our facilities.
  10. Furthermore, we are not responsible for any situation caused in tours or walks outside our facilities.

Cancellation Policies

Please read our cancellation policy carefully, as it is not common for us to make an exception for it. In order to avoid any misunderstandings, we would appreciate your paying attention to the following:


  • Date changes must be made in advance and within cancellation window.
  • If cancellations are received outside cancellation window, a fee of 1-night including taxes will be charged.
  • Late arrivals and early departures are responsible for full stay value.
  • No shows without advance cancellation within the cancellation window, the total price of the reservation may be charged and will be non-refundable.
  • For reasons of the COVID-19 pandemic, if cancellations are received outside of cancellation window, the room will be opened for sale, and if sold, the guest can use the cancellation fee for a future reservation within the next 12 months. A positive test must be provided.


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